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Your future tasks:

• Main point of contact for VIP players of on-line casino (Romanian+English / French+English);
• Retention and reactivation of VIP player accounts in different projects;
• Monitor player performance and ensure that bonuses are offered in line with business & regulatory requirements;
• Implement targeted campaigns aimed at increasing the lifetime value of loyalty players;
• Plan and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries;
• Support VIP players across multiple brands via chat, phone and email and provide professional, friendly support at all times by ensuring that our players are our number one priority.

What we're looking for in our future manager:

• Working knowledge of English (В2+);
• Working knowledge of Romanian or French;
• Aspiration to help and problem-solving attitude;
• Engagement in work process and proactivity;
• Prior experience working within the iGaming sector as a VIP manager.

What will we offer?

• Work schedule: 5/2 (11:00-20:00).
• Official contract labor.
• Technical equipment is provided for work in the office.
• Corporate parties and team building events.
  
  After the probation period:
• Access to the Benefits.by.
• Psychological assistance.
• Compensation for professional education.
• English classes.
• Sports allowance.
• Gifts for birthday/wedding/birth of children.
• Medical care.