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JOB TITLE: Operations Coordinator

DEPARTMENT NAME: Moving and Logistics

REPORTS TO: Сountry Manager

WORK LOCATION: Bishkek, Kyrgyzstan

POSITION PURPOSE:

The Operations Coordinator is responsible to ensure capabilities are in place to meet all service level requirements with regards to survey, trained crew, packing supplies and equipment, warehouse, trucks, health & safety.

RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:

Responds to customer, acknlowledges request and confirms they will be contacted for survey

Pick up and delivery of all incoming and outgoing pet shipments

Responsible for issuance of import and export permits for Pet and HHG shipments, logistics

Oversee and expedite customs clearance for all Pet, HHG shipments and logistics

Assigns surveys to either local offices or approved agents

Promote & perform all video-estimate surveys for Agent, Private and Coporate when required

Review survey results, confirms survey is complete and accurate

Input survey results into Intrack

Submit survey to quoting team with deadlines

Provide rates to quoting department for non-standard rate requests

Ensure that vendor and/or local office have all capabilities/resources to perform the required services

Receive feedback from Move Coodinators on vendor / local office performance. Identify and implement corrective action where needed.

Ensure effective and efficient use of resources, adhering to both metrics, costings and controls.

Keep track of all packing supplies stock (carton, tape, bubble-wrap, shrink-wrap, wood)

Responsible for ordering packing material for restocking.

Ensure that all stored customer goods / Move One goods are tightly controlled in terms of costings, security and Health and Safety.

Support the supply chain team in vendor selection

Other duties as assigned.

CANDIDATE REQUIREMENTS:

2 years experience in moving and logistics

Strong English, Russian skills (written and verbal) are essential.

Computer literate

Excellent time management and multi-tasking skills

WORK REQUIREMENTS:

Work effectively as a team contributor on all assignments.

Interact professionally with other employees, customers and suppliers.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Perform quality work within deadline with or without direct supervision

Able to work out of core office hours as required.

Ability to gain respect, lead by example and build good relationships with customers, partners and colleagues.

Excellent time management and multi-tasking skills.

Performs well under pressure.

Proactively seeks to self educate on developments in the local and international moving industry. Is acutely aware of the competitors.