Город: Астана
Занятость: Полная занятость, Полный день
Опыт работы: От 1 года до 3 лет
We are looking for a proactive and technically skilled Manager (Desktop Administrator / Application Support) to join our IT Operations and Cyber Security team. This role plays a key part in ensuring stable operation of corporate information systems, providing high-quality desktop support, and contributing to smooth IT/Media support during corporate events. The ideal candidate is a detail-oriented professional with strong technical capabilities, a customer-first mindset, and the ability to work both independently and as part of a team.
Key Responsibilities:
- Provide first-line and selected second-line technical support via phone, chat, remote tools, and in person.
- Deliver full user support for desktop hardware, software, and corporate applications.
- Administer user accounts in corporate systems (local and cloud).
- Manage printers and multifunctional devices.
- Provide IT/Media support for corporate events, including preparation and coordination.
- Manage incidents and service requests in line with procedures and SLAs.
- Handle daily service desk operations including incident and request management.
- Maintain and update documentation for supported systems and processes.
- Support knowledge base development and maintenance.
- Collect technical requirements for IT procurement.
- Assist with periodic IT-related payments.
- Ensure confidentiality, safety, and proper documentation handling.
- Comply with internal policies, regulations, and AIFC legislation.
- Ensure service delivery meets operational requirements.
- Perform additional duties assigned by the Line Manager or Chief Digital Officer.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree is an advantage).
- Professional certifications such as ITIL, Microsoft, Cisco, or desktop administration are preferred.
- Minimum 2 years of experience in IT operations, application support, or desktop/ system administration.
- Strong experience in incident and problem management, system administration, and service delivery.
- Hands-on experience with Microsoft 365, Active Directory, enterprise systems, cloud platforms, and basic networking.
- Proficiency with Microsoft Office and ITSM tools (e.g., ServiceNow, Jira).
- Ability to work independently, manage workload, and meet deadlines.
- Strong communication, negotiation, and stakeholder management skills.
- Analytical, critical thinking, and problemsolving abilities with strong organizational and follow-up skills.
- Language skills: English — fluent; Russian — fluent; Kazakh — fluent.
Адрес: Астана, проспект Мангилик Ел, 55/18
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