Город: Минск
Зарплата:
от 600
до 1000
USD
Занятость: Полная занятость, Удаленная работа
Опыт работы: Нет опыта
We are looking for Customer Service Executive.
Daily responsibilities will include:
- Responding to live chat inquiries with speed, clarity, and empathy
- Handling email support tickets from simple questions to complex requests
- Managing KYC (Know Your Customer) verifications for new user registrations
- Ensuring all documentation submitted is accurate and compliant
- Providing clear updates on account status or verification issues
- Preparing and submitting daily support and KYC reports to your team lead
- Logging all customer interactions and feedback into our CRM
- Collaborating with other departments to escalate and resolve issues
Who We’re Looking For:
- Fluent in Russian and English (spoken and written)
- Comfortable handling both chat and email communication channels
- Detail-oriented and quick to learn support systems and procedures
- Understands or is open to learning about KYC/verification processes
- Comfortable using spreadsheets or reporting tools for daily reporting
- Calm under pressure and able to multitask efficiently
- Strong communication and people skills
- Willing to work on rotational shifts, weekends, and public holidays as needed
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