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Job Title

Senior Fraud Specialist

Rank (T Level)

T5

Division and Department

Sales and Marketing

Reports to

Market Place Manager

2. Job Objective (will be advertised in our Job Boards)

· Operation and improvement of the fraud control system:

· Propose and coordinate the implementation of fraud detection technologies and rules.

· Support the development of risk management and fraud control policies and processes.

· Update on new fraud trends and propose appropriate preventive measures.

· Reporting and training:

· Prepare periodic reports on fraud trends, situations, and the effectiveness of control measures.

· Conduct internal training on fraud recognition and prevention for other teams.

3. Key Responsibilities (will be advertised in our Job Boards)

· Operate the FRS system; review, assess, and handle periodic fraud alerts.

· Receive and organize investigations into fraud cases; collect evidence and propose handling measures.

· Ensure all handling actions comply with internal regulations and applicable laws in each market.

4. Job Requirements (will be advertised in our Job Boards)

· Bachelor's degree in Business Administration, Economics, Statistics, Data Science, or related field

· Minimum 2 years of experience in fraud handling, internal control, internal investigation, or risk operations.

· Strong interviewing and case investigation skills.

· Good communication skills with the ability to present complex findings in a clear and concise manner to stakeholders at all levels

· Strong attention to detail and problem-solving skills with a proactive and results-oriented mindset

5. KPIs & Performance Evaluation (internal)

· 1st month: (Adaptiveness)

o Familiarization with tools

o Build engagement with cross function team to identify spots for review and current fraud exposure situation

o Participate in local projects- assigned with lead

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· 2nd month: 1 on 1 follow through

o Work with Regional team for scaled up issues

· 3rd month: (Functional Review)

o Lead a project(s) with scale

o Provide solutions for identified fraud risks

· 4th month: 1 on 1 follow through

o Review on past months key escalations

o Identify process gaps and propose long term solution

· 5th month: (Regularization Review)

Review past 5 mos. key projects and impact