Просмотр вакансии

Nauchsoft is an international IT consulting and software development company. We have been in the IT business for 37 years and continue growing.

We are looking for a Junior Client Relationship Assistant to join our team.

This role is prospective and has been created in line with the company’s planned team expansion.

1. Operational Support

• Provide day-to-day operational support to the Managers of Client Relations: tracking action items, coordinating follow-ups, and managing the Managers' task pipeline.
• Coordinate scheduling of client calls, internal syncs, and reviews; prepare agendas, meeting notes, and supporting materials.
• Handle ICT and administrative requests on behalf of the client relations team: system access, tooling, software licenses.
• Liaise with internal teams (delivery, finance, legal) to gather information and ensure smooth execution of client-related processes.

• Conduct regular audits of CRM records to identify and resolve incomplete, missing, or outdated data across accounts, contacts, and opportunities.
• Enrich client profiles by cross-referencing CRM entries with emails, meeting notes, contracts, and public sources.
• Monitor account activity across the portfolio.
• Prepare regular reports on pipeline status, engagement activity, and account metrics for the Director of Client Relations.

• Execute regular touchpoints with prospective clients who are not yet or not anymore active accounts: follow-up emails, check-ins, and sharing relevant content.
• Research prospects prior to outreach: company background, industry context, potential fit with the services of the company.
• Log all prospect interactions in CRM, maintain accurate engagement statuses.
• Form regular reports regarding the results of nurturing activities.

• Manage a small portfolio of assigned accounts.
• Maintain regular communication with clients: status updates, meeting coordination, and timely responses to requests.
• Drive contract renewals and extensions for assigned accounts.
• Identify and develop upselling and cross-selling opportunities within existing accounts.
• Monitor client satisfaction and address issues proactively; escalate complex situations as needed.
• Keep all account activity, milestones, and communications up to date in CRM.

• Experience: 1+ years in an operational, sales support, or client-facing role; experience in IT or B2B services is an advantage.
• Tools: CRM systems; proficient in Microsoft package; comfortable with reporting and data work.
• Skills: Exceptional attention to detail; strong organizational and multitasking abilities; clear and professional written communication; able to work independently on recurring tasks without close supervision.
• Languages: English B2+ is mandatory; higher proficiency is an advantage.
• Proactive, structured, stressresistent and motivated by building order and visibility across a complex client portfolio.

We offer:

• Opportunity for professional self-realization and growth;
• Friendly team;
• 25-days of paid vacation;
• Medical insurance and 100% payment for sick leave;
• Professional training and obtaining certificates at the company's expense;
• Foreign language courses and other corporate programs;
• A variety of corporate events;
• Bonuses in case of wedding or a child’s birth;
• The possibility of remote work from any location.