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Responsibilities :

• Support of HR processes for the retail network and head office.
• Recruitment for stores and office positions: posting vacancies, conducting interviews, coordinating candidates throughout the hiring process, checking references, and preparing job offers.
• Management of headcount planning and control of the HR budget.
• Monitoring personnel costs and analyzing budget variances.
• Coordination of payroll processes in cooperation with the Finance Department and payroll providers.
• Regular interaction with stores, providing HR support and guidance to managers and employees.
• Organization of onboarding programs for new employees and HR support for new store openings.
• Administration of bonus and incentive programs, ensuring accuracy of calculations and payments.
• Ensuring compliance with labor legislation and minimizing employment-related risks.
• Preparation of HR reports on headcount, turnover, workforce planning, and other HR metrics.
• Participation in projects related to corporate culture development, employee engagement, and organizational development.
• Ensuring confidentiality of employee personal data and internal company information.

Requirements:

• University degree,

• Minimum 6 years of HR experience, preferably in retail operations,

• Fluent in English ( knowledge of Turkish is a plus)

• Experience in recruitment, performance management, employee relations, budgeting, payroll and HR operations,

• Strong communication and stakeholder management skills,

• Strong planning, organization and coordination skills,

• Strategic and analytical thinking mindset,

• Ability to take initiative and manage multiple priorities,

• Good time management and problem-solving skills,

• Willingness to travel regularly for store visits.

Working conditions:

• Official employment in accordance with the Labor Code of the Republic of Kazakhstan.
• Hybrid work schedule: Monday to Friday, 09:00–18:00 (or 10:00–19:00).
• 1 remote working day per week.
• Timely salary payments.
• Modern office located in the city center.