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We're an international IT company with 150+ employees developing a portfolio of SaaS and CPaaS products. One product has achieved strong product-market fit and stable revenue, while several others are actively scaling into new markets. As we continue to grow, we're looking for a COO to build the operational foundation that enables the business to scale efficiently without relying on day-to-day CEO involvement. Your Mission Reporting directly to the CEO and joining the executive leadership team, you'll design and implement the company's operating model by establishing clear ownership, scalable cross-functional processes, management cadence, and measurable execution across the organization. This is a hands-on leadership role for someone who builds operational systems—not just documents processes.

Responsibilities:

• Design and improve the company's operating model and end-to-end business processes.
• Define process ownership, eliminate responsibility gaps, and strengthen collaboration across Product, Engineering, Sales, Marketing, Finance, HR, Legal, and Operations.
• Build an effective management cadence with clear decision-making, accountability, and execution tracking.
• Implement and drive KPI, OKR, SLA, and operational performance management.
• Lead cross-functional initiatives, resolve organizational bottlenecks, and coordinate escalations.
• Drive operational excellence through Root Cause Analysis (RCA), continuous improvement, and automation opportunities.

• 5+ years in senior operational leadership (COO, Head of Operations, VP Operations, or similar).
• Experience scaling SaaS, CPaaS, software, or technology companies (approximately 50–300+ employees).
• Proven experience building or transforming operating models, governance, ownership structures, and cross-functional processes.
• Strong background implementing KPI/OKR frameworks and operational metrics.
• Experience leading complex cross-functional initiatives without direct authority.
• Hands-on, execution-focused mindset with excellent systems thinking and stakeholder management.

Nice to Have

• Process automation experience.
• Experience with Jira, Confluence, CRM, HRIS, ERP, and BI tools.
• International business experience.

What Success Looks Like

• A scalable operating model with clear ownership and accountability.
• Cross-functional processes that run efficiently without constant CEO involvement.
• Transparent execution through KPIs, OKRs, SLAs, and management cadence.
• Operational issues solved through systemic improvements rather than manual intervention.

This Role Is Not For You If

• You're primarily focused on coordinating meetings, documenting processes, or facilitating discussions.
• We are looking for someone who takes ownership, drives execution, and builds an operating system that supports sustainable business growth.

• Official employment and support for a work visa
• Opportunities for professional growth
• Friendly work environment
• Flexible start to the workday