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Responsibilities:

• Handle incoming chat messages from VIP clients, providing prompt, accurate, and high-quality support.
• Ensure professional and customer-oriented communication with clients.
• Monitor client activity and account status in the CRM system.
• Maintain accurate and up-to-date records of client inquiries and account information.
• Escalate complex cases to senior specialists or VIP managers when necessary.
• Follow company service standards and internal procedures.
• Collaborate with CRM, Payments, and Marketing teams as needed.
• Inform clients about available bonuses, promotions, and personalized offers (based on templates and guidelines).
  
  Requirements:
• Experience in: Customer Support, Customer Service, or related roles.
• Communication Skills: Strong written and verbal communication abilities, ability to handle chat interactions professionally.
• Languages: Russian — fluent; English — B1+.
• Customer Orientation: Ability to work with different client types, including demanding users.
• Stress Resistance: Ability to handle a high volume of incoming requests.
• Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
• Attention to Detail: Accuracy, reliability, and adherence to procedures.
• Education: A background in service, marketing, business, or related fields is an advantage.