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Role Summary

The primary purpose of this position is to provide reliable technical support for our Odoo platform — resolving day-to-day issues, addressing user requests, and helping keep the system stable, accurate, and aligned with business requirements. This is an entry-level position designed for a developer who is building hands-on experience with the Odoo framework in a real production environment.

About the Team

Provide a brief overview of the team, including:

• Technical support and development of Odoo product for customer
• Work closely with senior developers, a team lead, and a Scrum Master/Product Owner;
• Participate in daily stand-ups to report progress and blockers;
• Take ownership of assigned support tickets and small development tasks within each sprint;
• Collaborate with business analysts to clarify requirements from the customer;
• Receive code reviews and mentorship from senior developers to support your growth;
• Contribute to sprint planning by providing effort estimates on support and development tasks.

Key Responsibilities

Describe the key responsibilities and day-to-day activities of the role.

• Investigate, diagnose, and resolve reported issues (bugs, configuration errors, data inconsistencies) within existing Odoo modules;
• Respond to support tickets from internal users in a timely and professional manner;
• Perform minor customizations and configuration changes to existing modules (fields, views, workflows, reports);
• Assist in testing fixes and updates before deployment;
• Document recurring issues, solutions, and best practices to build the team's internal knowledge base;
• Collaborate with senior developers and business analysts to escalate and resolve more complex technical issues;
• Support data corrections, imports/exports, and routine maintenance tasks as needed;
• Monitor system performance and report anomalies to the team lead.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience);

Technical Skills

• Basic to intermediate knowledge of Python;
• Familiarity with Odoo framework fundamentals (models, views, actions, workflows) — academic, internship, or project experience is acceptable;
• Understanding of XML for view and report customization;
• Basic knowledge of PostgreSQL (queries, database structure);
• Familiarity with HTML/CSS/JavaScript is a plus (for front-end/QWeb template adjustments);
• Basic understanding of Git or other version control systems;
• Strong analytical and troubleshooting skills, with attention to detail;
• Good communication skills, both written and verbal, for interacting with end users and documenting issues clearly;
• Ability to work under guidance, prioritize tasks, and manage support tickets in a structured manner;
• Willingness to learn and grow within the Odoo ecosystem;

Nice to Have

Soft Skills

Examples:

• Analytical thinking
• Willingness to learn
• Responsibility
• Attention to detail

Preferred Qualifications (Nice to Have)

• Prior exposure to Odoo (any version) through coursework, internship, or personal projects;
• Basic understanding of ERP concepts (inventory, sales, accounting, HR modules);

Additional Information (Optional)

Examples:

• Position duration: long term
• Working model:Hybrid/fulltime/part-time)
• Location: Astana