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At Netco Sports we bring our expertise to help empower digital strategies with innovative experiences. We work with Sport and Media key players and help them engage with their audience. Since 2008 we have designed, developed and delivered innovative solutions and digital services to create memorable multi-platforms experiences for our clients and their fans. Netco Sports becomes recognized leader in sports applications, top-ranked in all stores. Our recruiting policy aims to attract the most skilled people we can find to support our growth and development!

Job Description

As a support specialist, you’ll be monitoring and maintaining the solution developed by Netcosports. In case of issues you will answer customers and follow the procedure to achieve a first level of maintenance tasks.

Support team covers night time from 7 pm to 10 am. There are full-time (10/12 hours) shifts and part-time (3/5 hours) shifts.

Tasks can include intervention on our infrastructure as well as questions raised by our customers.

You will participate to the quality insurance process, that is too say:

- Manual / Automatic testing;

- Bug report;

- Documentation.

You will be a part of a team of support engineers.

As a technical support specialist, you may also be known as a helpdesk operator, technician or maintenance engineer.

Requirements

- Advanced level of English (+1 more foreign language will be a plus);

- Well-developed verbal and written communication skills;

- Polite and communicative personality;

- Process oriented;

- Technical support experience will be a plus;

- Desire to develop and learn;

- Can work under pressure.

Responsibilities

- Must be able to respond to customer complaints, requests and inquiries in a professional and timely manner;

- Making appropriate decisions about priorities;

- Report issues to JIRA.