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BelPrime is a product company that specializes in building software for Digital Marketers.

Our tools are used by over 2 million professionals and business owners across the globe, including companies like Microsoft, Disney, Amazon, and HP.

We’re looking for a full-time Customer Service Specialist to join our team working on Awario (awario.com), our new product.

Responsibilities:

• Help users of our product with any problems and questions they have (often even before they ask!) via live chat and email, as quickly and awesomely as possible.

• Educate customers on our software through video training sessions and product demos.

• Document customer needs and requests, and work closely with development, product, and marketing teams to help shape the product roadmap.

• Contribute to our help docs and write how-to articles to help onboard new users.

• Go the extra mile. You’ll be working on a new project that’s growing rapidly, and we have a lot of fun, diverse work up our sleeve for you for the future (and we’re always happy if you come up with ideas of your own!)

Requirements:

• Excellent English. Top-notch written and spoken English is a must-must-must-have.

• Communication skills. You have strong sense of empathy, know when to talk and when to listen, and are attuned to hear the question behind the question.

• An educator at heart. You can explain just about anything to anyone. Teaching someone something new makes you feel warm and fuzzy inside.

• Enthusiasm. You volunteer for difficult tasks without waiting to be asked, are ready to learn quickly, roll up your sleeves and do things, and kick ass along the way.

• Passion for problem solving. You have an inquisitive mind and like putting pieces of a puzzle together. You love taking on challenges and finding solutions. If you don’t know the answer, you’ll dig until you find it.

• Good grasp of technology. You’re excited about all things tech and know a thing or two about computers.

Work experience in a customer-facing environment (customer support, sales, account management, etc) in a technology company is a plus.

What we offer:

• A team of passionate, talented, and different people who’re just about to change the world.
• An opportunity to work on a complex product, and impact its development directly.
• An office in the city centre with football, PS4, and all the corporate niceness.
• Unlimited good coffee.
• The corporate events you’ll never forget.