Просмотр вакансии

Who are we?

Support Chain LLC works as a strategic partner with technology firms to deliver exceptional customer service. Our teams provide support for a variety of technologies and primarily focus on Linux support, Windows desktop support, and SaaS platform support.

At Support Chain, we look for individuals who are continually striving for personal and professional excellence, and we are proud to say that we have a talented and motivated team! If you're looking for a new challenge and professional growth, join us!

About the Position

At the moment, we are looking to hire several team members to support our Windows-based clients. Common requests you would be solving on a daily basis are:

• Assisting our clients via chat, phone calls or tickets

• Monitor and respond quickly and effectively to requests

• Troubleshoot a variety of technical and non-technical issues about client’s local devices or virtual workstations

• Setup, configure and troubleshoot end-user IT equipment such as printers, scanners, workstations, or other peripherals

• Assist with setup and configuration of email clients, file sharing, account provisioning, or software installations

• Document technical procedures and solutions to build client’s knowledgebase

Requirements:

• Strong English language skills

• Solution-oriented mindset, and passion for resolving problems

• Readiness to lend a helping hand, and pass on the knowledge as you grow with the company.

• The application submitted in the English language

Nice to have:

• Previous experience in customer service

• Understanding or even experience with Active Directory, DNS, DHCP, LAN/WAN, and basic networking

• Previous experience with Office 365 and G Suite

What we can offer you:

• Indefinite Employment Contract

• Democratic management

• Clear promotional path

• Initial training and mentoring

• Technical certifications paid by the company

• A young and friendly international team

• Free coffee and tea

• Regular company events