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About us:

Gismart is a leading developer and publisher of entertainment-focused apps and games with over 400 million downloads. The company operates within three primary focus areas - music entertainment apps, casual and hyper-casual games, and third-party game publishing. Gismart’s top titles include Beat Maker Go, Piano, Guitar, WeDrum, Music Zen and Karaoke Face. Today Gismart unites over 250 professionals. The company is headquartered in London, UK. For more information on Gismart, visit https://gismart.com

About you:

• An excellent level of written English and advanced literacy skills
• Capable of maintaining a level head in a fast-moving environment
• Ability to work under pressure
• Willingness to perform routine duties
• Prior experience in customer support will be an advantage
• Capable of working diligently and independently
• Ability to work with a customer-orientated approach

Responsibilities:

• Provide users with efficient and thorough support in English:
• Handle customer complaints, provide appropriate solutions and alternatives in line with the Gismart support policy;
• Gather and analyze user requests;
• Identify and report any trends and growing issues.
• Follow support procedures, guidelines, and policies;
• Cooperate across teams;
• Engage in high-level service maintenance;
• Assisting with procedure modification aimed at optimizing communication with users.

Employee Benefits:

• Transparent and consistent feedback to help you advance your career
• Competitive salary
• Medical Insurance, 100% sick leave coverage, 3 personal days
• English classes
• Private music instruments and singing lessons
• Quarterly Education Days for the entire company
• 50% compensation of a car parking
• 75% compensation of sport activities
• Fully-stocked kitchen
• Corporate library
• Breakfasts in the office
• Gifting for major life events
• Comfortable office in the city center with an amazing view
• Trip abroad with all the Gismart employees once a year!