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We are looking for cool, motivated, self-organized and result oriented creative person who wants to be involved in a big international complex extraordinary project that would definitely bring you to the next professional level.

If you want to improve your skills - we have a great project for you!

We develop direct, secure and meaningful clinical software solution that performs high quality patient care and successful practice including Scheduling, Charting, Billing and Marketing all in one tool – HIPAA –compliant cloud based platform - Remedly.

ROVENSYS is an IT services company that engineers software and delivers business solutions to enable its clients to take IT easy.

Responsibilities:

• Help our existing clients with any problems and questions they have while using the software, answering on their requests; if needed, be ready to arrange a call and quickly discuss a problem the client has;
• Initial analysis of the requests, being able to provide the most appropriate solution, or delegate to the necessary specialist;
• Work closely with partners, QA and dev team, reporting bugs and issues;
• Gathering and recording the new ideas for improving the product based on customers’ needs;
• Be ready to educate our clients, creating learning materials and articles for the knowledgebase.

Requirements:

• Excellent English, both oral and written;
• Minimum 1 years of helpdesk support experience; support experience in SaaS systems will be a plus;
• Business communication skills; ability to communicate in a polite, professional manner;
• Experience with project management tools (Jira, TFS, Trello) and ticketing system (ZenDesk, Kayako, Intercom);
• Ability to analyze information quickly, tech-savviness;
• Strong problem-solving skills, stress resistance, attention to details;
• Ability to work flexible hours if needed.

At ROVENSYS, we appreciate Higher education, Oral and Written English and nice friendly personality.