Город: Минск
Зарплата:
от 500
USD
Занятость: Полная занятость, Удаленная работа
Опыт работы: Нет опыта
Responsibilities:
- Take customer calls and provide accurate and satisfactory answers to their questions/concerns
- Provide exceptional customer service, while being decisive, firm and empathetic
- De-escalate situations involving dissatisfied customers
- Guide callers through troubleshooting and navigating them through the company site
- Book appointments with patients
- Upload documents into a healthcare portal
- Clearly communicate with internal team members on external customers’ requests
- Perform outbound calls
- Effectively manage a high call volume
- Document every interaction
- Perform other responsibilities as assigned
Qualifications:
- Team first mindset is required
- Ability to work in a fast-paced environment
- Must be able to adapt to change
- Must be able to manage multiple tasks and lines of communication
- Strong communication skills, both written and verbal
- Positive, can-do attitude with a commitment to excellence and achieving goals
- Tech savvy
- Able to work from 16:00 till 00:00 Minsk time zone.
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