Город: Минск
Зарплата:
от 800
до 2000
USD
Занятость: Полная занятость, Удаленная работа
Опыт работы: От 1 года до 3 лет
Responsibilities :
- Receiving incoming calls, processing requests and appeals from customers through non-voice channels (email, chat, messages)
- Consulting clients about the services and quotes, selling the company’s services
- Requisitioning customers, scheduling technician’s visits
- Settlement of conflict situations (very rare)
- Work in CRM system
Required skills:
- You are fluent in English (C1/C2 levels both in verbal and written communication). Good pronunciation is highly needed with preference to American English.
- You have high learning ability, information retrieval skills and high communication skills
- You are friendly and strongly customer-oriented
- You are hard-working and attentive
- Working environment from home should be the following: enclosed room (quiet place without outside noise), personal computer (laptop), headset (headphones with microphone), high-speed stable home internet.
We offer:
- Remote position
- Working hours are 8 am — 8 pm EST, you will work on shifts. Preference is for the second part of the day — 12 pm — 8 pm EST.
- 2 months of probation period, all paid.
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