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Key Responsibilities
Duties will include but are not limited to:

• Performing KYC checks on player accounts.
• Use systems and tools to verify the authenticity of player documentation which may include, but not limited to, ID, Proof of Address, Bank Statements or any other Source of Wealth/Source of Funds documentation required.
• Work closely with Payments and Antifraud team to ensure processing of player payments are performed accurately and in a timely manner.
• Using predefined procedures, conduct on-going monitoring on player accounts to ensure their level of gaming remains affordable.
• Liaise with players, via email comms in a sensitive and appropriate manner in order to obtain documentation required to KYC
• Communicate effectively with colleagues.
• Stay up to speed with team updates and change both within the department and across the wider business.
• Consistently achieve and exceed Key Performance Indicators (KPIs) set out by management.
• Assist with coaching and training of less experienced agents.
• Make certain that department guidelines, procedures, manuals and other materials are relevant and accurate, reporting any discrepancies to Team Leaders and Management
• Act as 1st level support point for all KYC related escalations from players, other departments, account managers and clients
• Fulfil tasks assigned by the KYC Manager.
• Ensure you comply with internal policies and complete daily tasks assigned by Team Leaders.

Requirements

• Strong Attention to detail.
• Investigative mindset.
• Good Written and Verbal English.
• Strong people skills and effective communication
• Experience with Slack, Jira and Confluence.
• Previous experience in a similar role is preferred.

What We Offer:

• A modern working environment in the iGaming industry;

• Work schedule 4/2 (morning, day, night shifts) - 4 shifts (morning from 7 a.m. to 4 p.m., evening from 4 p.m. to 1 a.m., night from 11 p.m. to 8 a.m. / 2 days off, etc.;

• Bonuses for sports activities and discounts for English language learning;
• Additional 3 sick days per year;
• Employee development plans;
  If you believe you have what it takes and are interested in a career that will inspire you, we would love to hear from you!