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Job Opening: Customer Support Representative

Company: SOT LLC

SOT LLC, a leader in herbal dietary supplements and wellness products, is seeking a highly skilled Customer Support Representative to join our dedicated team. This role is crucial for maintaining the exceptional service and support our customers expect from us. This is a remote position, allowing you to work from your location.

Key Responsibilities:

• Provide timely and accurate responses to customer inquiries via email or live chat.
• Efficiently manage multiple customer issues in a fast-paced environment.
• Process orders, returns, and replacements accurately and promptly.
• Work with the inventory system to ensure product availability and updates.
• Maintain a thorough understanding of our product offerings to offer tailored solutions to customer needs.
• Conduct research to address customer queries and stay updated on relevant company and industry developments.
• Compose and update short articles for our website to assist with customer education and engagement.

Requirements:

• Language Proficiency: Excellent command of the English language (C2 level or native) with strong writing and verbal communication skills.
• Adaptability: Ability to quickly adapt to new information and varying customer demands.
• Research Skills: Skilled in navigating and sourcing information effectively to resolve customer issues.
• Procedural Compliance: Must be able to follow detailed procedures and protocols to ensure consistency in customer interactions.
• Team Orientation: Looking for a proactive team member who is enthusiastic about working and contributing to team goals rather than merely occupying a position.

Work Hours:

• This position requires working hours from 7 AM to 4 PM, Mountain Time.

Additional Job Details:

• Contract Type: This position is offered on a contractual basis.
• Payment: Candidates must be able to receive international payments. Preferred payment methods are Payoneer or any bank card issued outside of Russia and Belarus.
• Compensation and Benefits: We offer stable pay, performance bonuses, paid sick leave, paid vacation, a gym reimbursement program, and birthday gifts.
• Assessment: Candidates will need to complete an initial assessment. Successful candidates will be invited for a follow-up interview conducted in English.

If you are driven to deliver excellent customer service and are looking for a dynamic role in a supportive environment, we would love to hear from you. Join us at SOT LLC, where your effort is not just appreciated but rewarded.

How to Apply: Please submit your resume and a brief cover letter highlighting your customer support experience and why you would be a perfect fit for this role. Additionally, you will find the assessment necessary for this application at. Please complete this assessment as part of your application process.

We look forward to your application and potentially welcoming you to our team!