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CENTRAL ASIAN UNIVERSITY is seeking a warm, empathetic, and highly organized graduate to serve as the primary point of contact for our Academic Affairs Department. If you love helping people, possess excellent communication skills, and want to launch a career in higher education administration, this role is for you!

Responsibilities:

• Greet and support students in person at the service desk, via email, and through the online student portal.

• Manage the departmental inbox, log student requests, and route them accurately to the Academic Registrar's Office or Examination Unit.

• Help students understand and navigate university regulations, enrollment procedures, module selection, and appeals.

• Issue official academic documents (enrollment letters, status verifications) once authorized by the Registrar.

• Undertake additional duties as directed by the Head of Academic Affairs in support of departmental service delivery.

Education:

• Bachelor's degree in Humanities, Communication,

• Education, Social Sciences, Psychology, or a related field.

Experience:

• No prior professional work experience is required.

• Candidates must demonstrate genuine interpersonal warmth, a service-oriented mindset, and a strong commitment to student welfare.

Hard Skills:

• Confident and proficient user of Microsoft Office Suite particularly Outlook (professional email management and scheduling), Word (correspondence preparation), and Excel (basic data entry and tracking).

• Competent in maintaining structured communication logs, digital filing systems, and shared information repositories.

• Strong reading comprehension and the ability to interpret, apply, and clearly explain complex academic regulations and procedures to a diverse student population.

• Ability to manage high volumes of enquiries simultaneously with consistent accuracy, professionalism, and attention to detail.

Soft Skills:

• A genuine enthusiasm for supporting students and a deep commitment to delivering accessible, respectful, and high-quality service.

• Naturally clear, empathetic, and professional in all face-to-face, phone, and written interactions.

• Ability to stay calm, composed, and supportive when guiding students through stressful or complex situations.

• Capable of quickly absorbing complex institutional policies and applying them accurately in live service scenarios.

• Takes pride in maintaining 100% accuracy in student records, communications, and digital filing.

• Action-oriented mindset with the ability to identify issues early, find solutions, or escalate them appropriately.

Work conditions: